The prototype of an AI-based legal assistance tool to help common people navigate the area of consumer grievance redressal/dispute resolution is being designed using a multidisciplinary approach. The tool would help people understand the legal rights they have under specific circumstances, and the options they may have to seek legal relief in case of infringements on such rights. The tool would also suggest the nature of such rights, as well as prior cases in response to a person’s description of a situation in natural text format (obtained through a conversational chatbot). Since case documents are difficult for a common man to follow, relevant cases would also be summarized. A prediction of the probable outcome of the case and its likely duration is also planned.
Professor Abhijnan Chakraborty
Department of Computer Science